Technical Help: Paying to file state taxes with credit card

When attempting to file my state taxes, I select "Pay by Credit Card" option, then continue. The next screen is:

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

I have tried again over several days with no luck.

324

Expert Alumni

Apr 7, 2025 10:11:54 AM

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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Technical Help: Paying to file state taxes with credit card