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New Member
posted Feb 6, 2020 6:08:26 PM

Tax Year Prior to 2020: I’m not receiving my email for my 6 digit code

1 61 14584
24 Replies
Intuit Alumni
Feb 7, 2020 11:04:27 AM

It can take up to 15 minutes for the code to be emailed to you, and check your junk email folders too. Please don’t try to get a new code too soon as it will invalidate the old code and you’ll end up waiting longer. Please see this TurboTax FAQ for more information if you are having trouble with your verification code https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499

New Member
Feb 14, 2020 7:04:05 PM

I have been following all instructions which  4 different associates gave it to me , I mean it was all same guidelines,  I am still not able to receive code number. They cannot figure it out why I am not able to receive verification code number. Last associate told me I need to wait 15 minutes to receive the code number. So  I am waiting my email hopefully, it goes through and I can efile my taxes. 

Intuit Alumni
Feb 15, 2020 11:28:03 AM

Please wait 15 minutes, and do not request another one code. Check your spam folder also. 

 

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499

Level 1
Feb 26, 2020 7:49:43 AM

I have entered all information to file taxes on turbotax,,,i am at the point where I need to enter a 6 digit code to file state & fed.  I am not receiving this 6 digit code in my email.  verified my email and its correct,,,,started this yesterday,,,still not receiving the 6 digit code.   My email is working fine,,,receiving other emails fine.

Expert Alumni
Feb 26, 2020 9:58:38 AM

If you are still having trouble getting your code via email try having it sent as a text your phone.  Here are the steps.  

Level 1
Mar 16, 2020 10:08:25 AM

I want my refund to be deposited on a trouble card Visa debit card but I cannot get the 6-digit code to finish my refund what is going on

Intuit Alumni
Mar 16, 2020 11:20:15 AM

If the 6-digit code is being emailed to you, are you checking your spam/junk folder also? Please respond back so that we can try to help.

Level 1
Mar 16, 2020 11:40:32 AM

I cant finish my taxs because I am not get my 6 digit code to verify my email

Expert Alumni
Mar 16, 2020 3:25:00 PM

If you click the following link TurboTax FAQ has some good suggestions on how to get your code if you are having problems getting it now: https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499

New Member
Apr 9, 2020 5:53:21 AM

It's been over 15 minutes and I have not received a verification code in my email. I've checked the trash and spam messages as well. 

Returning Member
Apr 10, 2020 2:19:34 PM

I'm also no receiving my filing code to my email. Funnily enough, when I signed into the app to try it out there it emailed me a code to sign in right away.

This is definitely on TurboTax/Intuit's end. Not my email.

 

EDIT: Looks like TurboTax gets hung up on that code verification screen if you're using Google Chrome. Switching to the latest version of Microsoft Edge did it for me.

New Member
Apr 10, 2020 4:26:04 PM

I waited almost an hour and couldn't get a 6 digit code to file taxes either.  E-mail is working fine, as I got the TurboTax order confirmation + test e-mail sent by tech support after I called in for help.  

 

What a huge waste of time.

Returning Member
Apr 10, 2020 6:41:51 PM

Same.  This is happening to me as well.

Level 1
Jul 16, 2020 7:24:06 PM

I just guided a customer using the instructions in the link and it worked perfectly! 

Returning Member
Apr 22, 2021 12:56:06 PM

I still didn't get the email code verification 

Returning Member
Apr 25, 2021 4:39:22 PM

I have bee trying for nsevwrak week now to get a six digits code from Turbox they tell people to wait for five minutes or less and no code after you file

Employee Tax Expert
Apr 27, 2021 1:41:23 PM

Please see the following link if you are trying to get your filing verification code.

 

If you have tried all of these steps, please also refer to the steps to contact us also listed in that link.  Let the agent know what is happening so they can assist you.

 

Filing verification code

 

@Blackmuslimqueen

 

@Dionne wright12

New Member
May 12, 2021 6:41:26 AM

ccom

 

Level 2
May 14, 2021 5:02:56 PM

How can I retrieve the 6-digit filing code sent to my phone my email or by text message

Level 2
May 14, 2021 5:03:50 PM

Thank you I'll wait 15 minutes or 20 minutes thank you

Expert Alumni
May 15, 2021 12:15:29 PM

Another way to get a verification code is to change it to be sent to your mobile phone.

 

For more information, see: How do I get a verification code if the email address is wrong?

 

@nookshill2

Returning Member
May 17, 2021 7:15:31 AM

I need my verification codes sent to me by email, [email address removed], not by text as I have lost my cell phone👀

Returning Member
Jun 3, 2021 5:24:07 PM

I’m not receiving my turbo tax code

Level 15
Jun 3, 2021 6:26:10 PM

Verify your email and phone numbers are correct in your account and  LOOK in the SPAM folder as they sometimes go there.  

 

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information