Tax tools doesn't appear in my left menu. I qualify for the turbo tax freedom edition but not the free file. I can't access tax tools to delete return to start again.

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.