To speak to a TurboTax agent you will need the software that includes TurboTax Live.
You will then have phone access to an agent, and they will be able to view your screen and guide you through the program.
As you prepare your taxes in TurboTax Live, you can quickly connect with one of our credentialed tax experts:
- Select the floating Live help button.
- Select Connect with live help at the top of the chat window.
- Enter your tax question or tax topic area and select Continue.
- Select your preferred method for connecting with a tax expert.
- How do I connect with a tax expert in TurboTax Live?
If You don't have Live, you can follow this link.