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New Member
posted Mar 8, 2021 3:17:04 PM

Software glitch.

Everything went just fine until I got to the page where I filled out my credit card info to pay for the e-filing of my state return. For some reason the page had no scroll bar and I was not able to see or access the "Continue" button at the bottom of the page. I played with font sizes and even reverted to portrait mode on my computer to see if I could uncover the button with no success. Finally, I just put my cursor and one of the last boxes of the address I was filling out and clicked "tab" a few times guessing where it might land on the "Continue" button. After about three tries I guessed correctly and was able to proceed to the next page. All this time there was no font selection at the bottom right corner with the TurboTax program like there had been throughout the interview. Extremely frustrating and time consuming.

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1 Replies
Intuit Alumni
Mar 11, 2021 7:11:35 PM

We are sorry to hear of the problem you had finding the Continue button. Please click Troubleshoot blank screens, missing buttons, or missing images if you continue to have this issue.