Should have downloaded the Desktop Turbo Tax version for Mac OS 11, got version for OS 12, how do I switch version?

The TurboTax desktop edition for tax year 2023 only supports -

macOS Monterey 12 or later (macOS Big Sur 11 not supported)

• Specific macOS: macOS Monterey 12, macOS Ventura 13, macOS Sonoma 14

Go to this TurboTax website for supported operating systems, Windows and Mac - https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

 

You can request a refund of the purchase -

Use this TurboTax website to request a refund - https://accounts.intuit.com/app/oirr

Use this TurboTax website to look up a charge - https://accounts.intuit.com/app/oicl

 

If you chose to do so you can still use the TurboTax online editions - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

Please contact customer support.Select your product below and follow the steps to get the help you need from the right person. We're currently open 7 days a week, from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax Desktop

Related Information:

• How do I contact TurboTax?
• How do I request a refund for my TurboTax product?
• Request to access your TurboTax Account
• Recover your Intuit Account if you can't sign in