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New Member
posted Jul 8, 2024 10:14:28 AM

returns missing

i filed two returns and started a third return for an extension....only one return is showing up on the files

 

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1 Replies
Level 15
Jul 8, 2024 10:17:00 AM

If you used the Online version it is only good for 1 return per account so the last one done overwrites the prior ones and they are gone for good.  Do you have more than 1 account?  

 

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.