Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and freezes. How can I switch from turbo tax software to online and not pay again?

Employee Tax Expert

Mar 16, 2021 8:41:46 PM

You won't be able to without paying again but you can request a refund for your CD/Download. Follow these instructions to return your CD/Download copy of TurboTax for a refund.

Level 1

Apr 9, 2021 2:53:01 AM

I bought the Windows 10 software download from Amazon and it worked fine last week. But now I'm having the same issue as you describe: it opens and crashes. Maybe it was a bad update. Is anyone at Intuit looking into this matter, please?

Intuit Alumni

Apr 9, 2021 9:45:40 AM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.
What is the TurboTax phone number?

@BLD210

Level 1

Apr 15, 2021 7:21:37 AM

I'm shocked that no one has called back to tell me the program is not compatible with Windows 10. I need a refund back from either Turbo Tax or Amazon, and I guess I'll have to start over at someplace like H&R Block today. So frustrating...

Intuit Alumni

Apr 15, 2021 9:22:23 AM

Please visit the TurboTax Help article below for information regarding how to request a refund.

How do I request a refund for my TurboTax product?

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Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and freezes. How can I switch from turbo tax software to online and not pay again?