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New Member
posted Jun 5, 2019 11:23:18 AM

Please complete the action below to verify you're not a robot (and for added security). It does not allow me to click Transmit rfnds, theres no verification test.

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1 Replies
Level 15
Jun 5, 2019 11:23:19 AM

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."


NOTE:  Are you using any script blockers/ad blockers?  If so, perhaps that is blocking the CAPTCHA.

Otherwise, here are some steps to try:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
If that doesn't work, see if a different browser (with cookies allowed) will solve it.