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I have tried deleting cookies, clear cache, turned off anti virus.. new browser, nothing works .  I am still getting this error

Oops! It appears there was a drop in our connection.

Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet.

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I'm having the same *** issue. I've already have a support session open. Someone from support called me back. Let me be clear, I've already tried a number of browsers in both a Mac and Windows setting. This is is NOT A BROWSER ISSUE. There is something very wrong with your servers. I have an overwhelming amount of records to file, I need this service to work! 

I am having the same issue.  I have attempted to login 3 times over the last month and get the same message no matter what I do??

users experiencing this problem can't log in successfully. I also have been experiencing this issue for the last ~3 days.

Same problem. Wish I would have used an accountant instead of this program because now I can't access my data and if I can't get my data to my banker I'm going to be homeless. This is bull**bleep**.

I am having this issue as well. It occurred last week too

This is a problem with your internet service.

You sound awfully sure of your solution, yet I can get to this virtual cul-de-sac of uselessness, which would indicate otherwise. This has been happening to me for a week now. Tried everything. NOTHING works and I have two days left to file. And no support.  

It might be a Chrome issue. I had the same issue there and cleared the cache but it persisted. I switched to Safari and it worked. And shame on you Intuit for not dealing with this more proactively. Do not listen to ANYONE that blames your internet connection. 

Thanks Vertizon1.

I too think it has nothing to do with my internet connection as everything else connects fine including netflix streaming.I do use a chrome browser though. 

Yes- That maybe too narrow a cause (Just Chrome) based on the discussion, but it at least seems browser-based. Focus there to start and hope for some real help if not. Sorry you're seeing it too. Such a crazy hassle with impeccably poor timing. Good luck!

Works for me on Chrome on my android phone, and on firefox or windows explorer on my windows computer.  Fails every time on Chrome on windows, though it was working fine there a few months ago.

Same! Using Chrome, it doesn't work. Cleared cache and cookies, disabled ad blockers and every other extension, still doesn't work. But it works fine on Safari and Firefox.

WTF intuit?  Fix your service. Divert just a few thousand bucks of your congressional lobbying fees to keep tax filing complicated so maybe your service at least works properly. 

This sounds like an internet problem on your end.

If switching browsers fixes the problem then it's not an internet problem. 

PLEASE do not just swing by to offer “it sounds like your internet”. This issue has been clearly shown to be a browser issue. This is not helpful to people trying to sort this out. 

"This sounds like an internet problem on your end."

Wow.  Just...wow.  

Clearly I have no internet problem, since I'm posting about how unhelpful your post is. Not only did I receive a notification by email that you offered your useless comment, but I was able to instantly return here in my Chrome browser and point out how useless your post is.

Without question, the problem is with Intuit's handling of the Chrome browser, which is far and away the most popular internet browser in the entire world by a wide margin. 

Fix it, Intuit!

Very disappointing to find this thread with no solutions.  I use Opera and Vivaldi.  Getting the error on both.  Tried switching to a VPN connection and still getting same error on both browsers.

First time I've used online Turbo Tax.  Sure missing the downloaded version.

EDIT:  Just tried Firefox on my laptop with internet connection supplied by a hotspot.  Same result.
And for anyone thinking of suggesting I go back to downloaded version, I pay for Quickbooks SE and filing taxes online is part of what I'm paying for.

Seeing the same issue as well! Has anyone from Intuit provided a response to the earlier complaints?

This is an issue we are aware of and are working on. Please sign up in the below FAQ so that we can keep you updated:

Oops! It appears there was a drop in our connection

@regularuser

I'm getting the same issue - when i try clicking the link to get updates on the KNOWN issues - it says access denied.  is there a better link that works for updates?

Please contact customer support here for further assistance so that we can take a look at what is going on to better assist you.