For the pop-up screen the suggestion above "icon and text" or "icon only" works great. For the desktop page itself I went to the top left corner and clicked on green 'expand' button for full screen . It makes screen fit the whole space and than I was able to move page down to see all buttons at the very bottom
so i just had this same problem for the last 20 minutes! Place Order button was below my screen!!! here's how i solved it: I right clicked on the top gray bar (where it has the name of your file and all the little icons), and it gives you the option of "icon and text" or "icon only". I selected "icon only". This made the top bar shorter, which brings the screen up high enough to click the Place Order button!
I'm sure there's an easier way but this was what worked for me!
single or double right-click doesn't bring up this option for me. What am I doing wrong?
no, it won't scroll at all, won't resize, won't rotate. Can't get to the place order button in any way I've tried. The resize icon option sounds good but can't get it to come up.
System Preferences -> Displays -> scaled maybe?
System Preferences -> General -> Show scroll bars always maybe?
Try a different browser.
Tried both, didn't work--the scroll bar doesn't lower it enough. Tell me how to get the icon/text choice to come up. I have seen that come up accidentally on other screens but not sure what I did to get it. Deliberate right-clicking (Macbook Air) doesn't seem to work.
We are stuck with the same issue. Looks like no one has looked into it yet.
Well another option that worked for me is if you go to top of screen and select View -> Hide Toolbar
<a rel="nofollow" target="_blank" href="http://osxdaily.com/2010/07/05/how-to-resize-a-window-that-is-too-big-or-off-screen-in-mac-os/">http://osxdaily.com/2010/07/05/how-to-resize-a-window-that-is-too-big-or-off-screen-in-mac-os/</a>
<a rel="nofollow" target="_blank" href="https://www.tekrevue.com/tip/resize-off-screen-window-in-mac-os-x/">https://www.tekrevue.com/tip/resize-off-screen-window-in-mac-os-x/</a>
My screen was frozen and I could not get to the View - > Hide Toolbar. So I did a Force Quit. Then was able to go to top of screen to select View -> Hide Toolbar as testa.temtem suggested above.
I had the same problem for the past 30 minutes and tried the ideas above to no avail on a 2014 Macbook Air running Mojave. Ultimately, macuser_22's method worked:
"Finally, another option is to grab any portion of the window you can and hold down OPTION+SHIFT keys and drag, which will resize the window in any direction"
I fumbled around awhile but was able to grab the right hand side of the window and resize. Such a relief after all that work and being literally on the last step! Such a disappointing and frustrating end to what was a good experience using TurboTax this year.
I moved the dock to the side of the screen, it gave me just enough room to click on "submit payment” although the button is partially below the screen margin.
I can't believe Intuit will not test this. It happened to me too: MacBook Air 11in.
I solved by the using the suggestion of "Icon only", then a sliver of the button was visible to click.
Argh...can't resize or get to "Icon only" on my MacBook Air either to "Place Order" either. Anyone else still having problems? Tried all options others suggested and still can't get to it.
UPDATE: Finally worked after 30min! Oddly, by pressing the keyboard's "right side" OPTION+SHIFT buttons while hovering the curser (with left hand) on the top edge of the gray bar somehow enabled the "Icon Only" dropdown menu to appear. Then the tiny sliver of the blue "Place Order" button appeared so I could click it. Sheesh...hope Intuit fixes this next year!
kal6300, thank you!!! After over an hour on the phone with 3 customer support people from Turbotax, and trying everything on this thread, your tip (pressing the keyboard's "right side" OPTION+SHIFT buttons while hovering the curser) was the only thing that finally worked! So frustrating! Thanks for posting this!
lara_dunn, I'm so glad that goofy trick worked for you too!!
I had the same problem. This is a HUGE problem and Turbotax should FIX it. It took me four hours to figure out how to fix this when I finally found this thread. Whoever said to go to View >hide toolbar saved me. The problem is that Turbotax opens the screens to purchase and pay for state (and other things) modally - meaning that you can't get out of that screen and that you can't interact with the Turbotax application either. Basically you can't go forward and you can't go back. SO STUPID!!
I had to ForceQuite Turbotax, then reopen the application, then go to View>HideToolbar (which got rid of the little pictures in the toolbar and moved the screen up...and then when I went to pay, the Place Order button was showing because the whole screen moved up that 1/4 inch.
TURBOTAX NEEDS TO FIX THIS. I EVEN SPENT AN HOUR ON THE PHONE WITH THEM AND THEY DIDN'T HAVE A CLUE HOW TO GUIDE ME ON IT.
Tried all above. Only thing that worked was Force Quit. Then restart TurboTax. Right click on gray part of window,(for me that means pressing with 2 fingers), select icon only, then refile. Just a little of piece of Place Order button is visible but it was enough and worked. Good luck!
I was able to make the ribbon of icons at the bottom of my screen appear smaller by click, hold & drag. This allowed me to access the button needed to proceed.
@jkstewart - You can also use System Preferences -> Dock and click on left or right side of screen rather then bottom.
Another option is to temporarily switch the display resolution to smaller than you’d typically use, since that resizes onscreen windows to fit the new screen resolution. This is possible from the ? Apple menu > System Preferences > Display section of settings.