I have been trying to reach a CPA for days. They will not transfer you. Only tax advisers. One of them gave me wrong advise. She insisted I follow what she said and click on something that schwab did not insert. And it changed the input and it was wrong. Why does Turbotax say you can talk to a cpa when you can't. So frustrating. These things have already happened to me :- been on hold supposedly for a cpa then an tax adviser comes on, been on hold supposedly for a cpa 10 minutes later, just disconnected. Someone told me to do the final review and ask a for an expert to call two days later no call. Someone asked me to call the 800 number and been on hold then disconnected. I have used Turbotax for many years. I don't know if I can continue to do this.
You can tell the tax advisor that you only want to talk to a CPA. You will not be transferred. You will be put on a CPA callback list and called within 24-48 hours. Explain your issue and leave a diagnostic code so that the CPA can research the issue before calling you back.
i had an appointment for someone to call and no one did. I have been waiting for more than two days for someone to call me about the live final review. No one calls back.
Please see this Turbo Tax help article for more information.
How do I connect with a tax expert in TurboTax Live?
@Complexlocal