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Returning Member
posted Dec 15, 2019 12:46:53 PM

Need to change email adress; however, Intuit says Win 10 and recent browser are out of date

Hello,

 

I searched in the forums and found how to change my email address.

 

I try to log into my turbotax account.

 

The Intuit web site claims my broswer FF 63 is out of date. Also makes the same claim about my Windows 10 operating system.

 

I went to mozilla and it wanted to update my browser to version 52. That would be much older than my current version.

 

So is there a form mail at Intuit I can use to contact them and get my email address changed ? My physical address is the same.

 

Thank you,

Jim

0 4 651
4 Replies
Level 15
Dec 15, 2019 1:10:18 PM

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

 

Make sure the WIN 10  is fully up to date ... you may need to reboot at least twice to accomplish that  and then stop trying with FF & mox ... use Chrome instead.  

Returning Member
Dec 15, 2019 1:46:59 PM

Intuit.com suggests I upgrade to FF 65. Mozilla tells me my FF 63.0.1 is the most recent. If 65 is beta, it wont be installed on my computer.

 

Note that I'm a retired computer tech, over 30 years of installing software, etc. and the problem isn't at my end.

 

I'm going to delete my old email account. If intuit wants to be able to reach me, they will have to fix their site. 

 

I'm using MS Edge, which I find disgusting, others may or may not like it, to make this post. Edge did show me an error message saying intuit.com didn't exist, but I managed to convince it to find this site and let me post here.

 

Jim

Level 15
Dec 15, 2019 1:52:48 PM

I did say Chrome not Edge on purpose ... and this is a public internet forum and we don't care what program you use ... that is your choice ...

 

Here are the system requirements to install Turbo Tax for Windows…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

Here are the system requirements to install Turbo Tax for MAC…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

Online version system requirements

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25...

 

Returning Member
Dec 15, 2019 1:53:08 PM

I'm in with MS Edge and I have changed my email address.

 

All done.

 

jim