I just activated or re-installed Deluxe Fed & State for 2022-2023-2024
I noticed 23-24 popping up after activation about it being stored in my account
It is always hard for me to find that file, but I finally did
I have used TTax since 1995 or before and I remember 2 occasions where customer service had to reload my prior purchases due to some storage glitches
The last time- they stopped at 2014 and missed a few years in between
When I just looked in the folder, the 2022 was missing but 23 & 24 were there?
How do I get my missing programs placed into my folder ?
Please call TurboTax Customer service if you are still experiencing this problem. Here is a link: Turbo Tax Customer Service
I have talked to the general customer service staff 3 times
- one said she would write up a ticket about a month ago
- the 2nd rep was incapable of offering any dteps
- yesterday U wasted 20 minutes on a lady who for 19 of the minutes could not comprehend that I WAS NOT LOOKING for stored documents
when I got her to listen long enough to look into my downloads folder she stated that no one could have any programs in that file before 2023
when I asked her to expand the page to see my downloads back to 2014, she hung up
i really need to find the proper department and approval level to get this done