This looks like it has been resolved. Please let us know if you continue with the problem.
Responding to your earlier reply to my post, the matter is still not resolved. I have the original Turbo Tax 2021 software (with Activation Code) that I purchased in 2022, plus, I have a second Turbo Tax 2021 license (with separate Activation Code) that I purchased in January 2025 in an effort to resolve this matter. Upon entering the activation code, your software shows it is accepted the button Let's Go is shown and once I hit that button the software simply disappears and does not start up.
Is there any phone number and customer service representative that I can contact to address this matter?
Please advise.
Robert Telford
You can't have two copies of TurboTax 2021 on the same computer.
Even if you're only using one, the fact that a duplicate program is installed may be your issue.
Delete (or move to a removable drive) one of the 2021 programs.
If this doesn't resolve your issue, TurboTax Support can get into your computer to diagnose hardware issues.