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New Member
posted Apr 13, 2025 1:28:38 PM

my state tax return is not loading. It continues to loop. What do I do?

I bought my state tax return but it will not load. How do I get the loop to stop?

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2 Replies
Expert Alumni
Apr 13, 2025 1:30:04 PM

You could try logging out of the program and logging back in. You can also clear your cache and cookies.

 ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

 

You may also try using another browser.

 

You can also try contacting TurboTax Customer service using this link: Turbo Tax Customer Service.

 

If you have additional information or questions regarding this, please return to Community and we would be glad to help

Level 15
Apr 13, 2025 1:32:00 PM

Also, see this TurboTax support FAQ for the situations where the state program installation is looping - https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-update-loop-state-installed-e/L0heOIxUQ_US_en_US?uid=m9g3n4n1