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Same thing happens to me, but I'm using the desktop version of 2020 Deluxe. I've restarted TT and also rebooted, but still freezes. See attached screen.
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Some issue and also using desktop version. Were you able to to find a fix?
If you are using the desktop version of TurboTax, clearing cache and deleting cookies won't help. You would need to reach out to TurboTax customer support using the FAQ link provided below:
If you are having problems with the program or glitches, please try clearing your cookies and cache.
How to clear your cache.
How to delete cookies.
If this does not work, I recommend trying another browser and checking your internet connection, ensure you are hardwired.
Most people do not know this, but Desktop has to connect to the internet for certain functions like entering a credit card. You never see it happen, but it goes through Chrome to do that, and old browsing data can make it freeze. Clear browsing data in Chrome for all time can help in this case.
You have to log out, do all of this, close all browsers (if you have multiple), wait a bit, them, log back in again.
The website is garbage and doesn't work properly. This is from a longtime web developer and tax expert.
Last night it happened to me, for the second year in a row!
TT Customer Svc rep advised to MOVE THE TASK BAR to a different place on computer screen.
I did. It revealed the hidden "CONTINUE" button on the BOTTOM of the TT Window!
This is the 2nd Year in a row I've reported this.
My screen freezes when I select the option to pay for filing with my credit card, has anyone had this happen? Have the problem as previous user or guest.
I am using the desktop version on windows 10. When I select 'Pay with your credit card' turbotax pops up a window and says come back to turbotax to finish your return. As soon as I click OK it freezes. I reinstalled turbotax, updated windows, rebooted. Nothing helps. Is there a fix/workaround for this?
Installed turbotax on windows 11 on a new system and still see the same issue. Very frustrating that Intuit does not seem to care about it
The billing department has put a hold on your account. Call support during hours when billing department works. M-F 9:00 AM - 4:00 PM Mountain Time. Tell agent you need them to contact billing department to resolve your account issue.
Having the same problem--screen freezes when trying to pay the filing fee using a credit card. Using TT pc desktop version on Windows 11. Tried all the recommendations (checked for updates, cleared caches and cookies, logged out, rebooted), but nothing solved the problem. Extremely frustrating!
Waited 30 minutes and tried again and it WORKED! Why the need to wait I don't know, but it worked.