If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.
https://ttlc.intuit.com/replies/3302275
In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.
If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.
https://ttlc.intuit.com/replies/3302275
In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.
Call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.
However, it can take the IRS several months before the IRS database is updated.