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Returning Member
posted Mar 26, 2024 12:24:59 PM

My return is in "some "account because I chose to pay with my taxes. I've used TurboTax almost 10 years and this is the first time something went wrong. I need the refund

I will not use TurboTax again. And I'll tell everyone I know, not to use your site. It's a rip off. When will I receive the check?

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1 Replies
Level 15
Mar 26, 2024 12:26:55 PM

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

 

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410