My last year's turbotax file won't import and it says I have to pay TT for any help...what to do?

First, make sure you're using the same TurboTax account (with the same username) as in prior years. Otherwise, the below instructions won't work.

If you're signing in for the first time this year, we may ask you some questions before you get to the Tax Home screen where you can access your prior year returns. 

If you need to find an account, our account recovery tool can help you find your User ID or password.

If you already started your 2022 return in TurboTax Online, transferring will clear any info you have already entered. Please keep in mind, a .tax file from a previous year won't transfer if the file is password protected.

Here's how to transfer:

1. You have to use TurboTax Online on your computer to do this transfer (it won't work from a mobile device/mobile web, or in the mobile app).
2. Sign in to TurboTax Online and start a new return, or open or continue a return you already started.
3. After the screen has loaded, select the Tax Tools drop-down menu in the left menu and then select Tools.
4. In the pop-up window, select the Transfer last year's TurboTax return from your computer link. (If you don’t see this option, you may need to clear and start over.)
5. Follow the instructions to finish transferring your file.

Please see the directions in the TurboTax article below on how to transfer your information: How do I transfer last year's return into TurboTax Online?

If you still need additional assistance, feel free to reply back to this thread.