My computer freezes when I try to purchase the audit protection.

I can't complete the purchase and file my return!

940

Intuit Alumni

Jun 4, 2019 10:02:33 PM

Try this: Log out of Turbo Tax and close out of the browser window. Clear your cache/cookies by following the steps below. Open the browser back up, log in and proceed. This should get you un-stuck.

To clear cache:

https://ttlc.intuit.com/replies/3302272

To delete cookies:

https://ttlc.intuit.com/replies/3301745

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My computer freezes when I try to purchase the audit protection.