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Returning Member
posted Mar 24, 2020 9:07:25 AM

My az state return was not dine on file but u r charging me for it

Cant afford your payment on April 3rd

0 4 410
4 Replies
Expert Alumni
Mar 24, 2020 9:23:19 AM

"My az state return was not dine on file but u r charging me for it"

 

I do not understand what you are trying to ask - could you rephrase it?

 

"Cant afford your payment on April 3rd"

 

What payment are you talking about? A direct debit for your taxes?

Level 15
Mar 24, 2020 9:28:34 AM

Did you prepare the state return?  The Online fees are to prepare the return whether you efile or print and mail it.  Then you wanted all the fees deducted from your Federal refund?

 

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

Returning Member
Mar 27, 2020 1:25:42 AM

I would like to hold off your direct preparation fee till May. Please short money right now

Level 15
Mar 27, 2020 8:46:52 AM

Call them and ask.  Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632