My account is not working. I keep on wanting to change or add a W-2 form and it logs me out each time.

Intuit Alumni

Jan 24, 2020 8:51:31 AM

Please follow the steps in this TurboTax FAQ to take a picture of your W-2 in TurboTax Online:

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-take-a-picture-of-my-w-2-in-turbotax-online/00/26732

If you are experiencing a problem you may need try another browser or clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Returning Member

Jan 16, 2021 6:51:39 AM

I have a similar issue with "My Expert" only being the option to click but it dose not do anything.

Intuit Alumni

Jan 17, 2021 1:53:35 PM

@JZeuSR Are you trying to connect with a TurboTax expert in TurboTax Live?

Why sign in to the Community?

My account is not working. I keep on wanting to change or add a W-2 form and it logs me out each time.