Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 31, 2025 12:16:15 PM

My 2023 tax return says rejected. TurboTax AI Help tells me to click on "fix my return", but there is no link for that. I want to speak to a representative. I'm stuck.

I can't find a link to fix it, I can't seem to open last year's return to look at it. The AI chatbot is caught in a loop when i try to get a live person to assist me. I"m stuck, frustrated, and don't know how to break out of this mess. Any help would be appreciated.

0 1 1768
1 Replies
Expert Alumni
Feb 5, 2025 7:23:44 PM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service