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New Member
posted Feb 15, 2023 5:21:01 AM

Locked out of account - email no longer exists

I need help getting into my turbotax account. I created it with a university email that has since been disabled. Any attempt to log in or change settings requires access to the email account that does not exist anymore. If anyone at turbo tax can, I need help!!

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6 Replies
Level 9
Feb 15, 2023 5:38:06 AM
Intuit Alumni
Feb 15, 2023 8:34:58 AM

@sheehanflyer 

 

The quickest way to get into your account is to try our self-serve account recovery process. You can also check out the FAQ link provided below for further assistance:

 

Account Recovery Request for your TurboTax account

New Member
Feb 22, 2023 5:24:46 PM

I never submitted the last two years of my taxes with turbo tax how do I submit them

 

Expert Alumni
Feb 22, 2023 6:22:11 PM

You can file the last two years of your taxes using TurboTax Download software which is available on our past year's pages. You won't be able to e-file the returns and will need to paper-file the last two years. Each year will have to be filed separately and mailed separately.

 

If you don't have all of the information to report your wages and other income for those years, you can obtain a transcript of your information from the IRS to be sure that all of your income is included on your returns for the prior years. 

 

@Lisa0712 

New Member
Mar 22, 2023 1:44:15 PM

I have not been able to get into my account. I need to do so to finish my taxes. 

Intuit Alumni
Mar 23, 2023 9:40:11 AM

Please review this help resource for account recovery assistance @ChumaO.