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New Member
posted May 31, 2019 6:54:07 PM

It's says I can't clear and start over because my return was already registered what does this mean?

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1 Replies
New Member
May 31, 2019 6:54:09 PM

If you have already registered your product you will not be able to clear and start over. There are two options that you may do from this point you can create a new login and begin over that way. You can also use the link below to see if you qualify to begin a new return in TurboTax Freedom Edition. This is a totally free income based edition of TurboTax that may better meet your needs and allow you to downgrade and file for free.

https://www.turbotax.com/lp/ty15/ppc/ffa.htm?srqs=null&cid=ppc_msn_b_stan_all_us_turbotax-freedom-ed...