Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 9, 2020 10:29:38 AM

It's not letting me finish ,press the bottom for file its nothing there

0 3 1035
3 Replies
Intuit Alumni
Feb 9, 2020 7:04:38 PM

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 1
Feb 9, 2020 7:12:17 PM

What is 1040/virtual currency check boxes must be entered

Expert Alumni
Feb 10, 2020 3:39:50 PM

Virtual currency has an equivalent value in real currency, or that acts as a substitute for real currency, and is referred to as “convertible” virtual currency. Bitcoin, Ether, Roblox, and V-bucks are a few examples of a convertible virtual currency.

 

If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.

  1. If you've enabled pop-up blocking in your web browser, please turn it off and try again.
  2. If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
  3. If those suggestions didn't help, try going back to your first browser and delete cookies.

What you should be seeing is a "captcha," screen, which helps prevent fraud by asking you to identify pictures before you can proceed.

 

If this does not work, you may need to Print and Mail your return. Instructions on where to mail your return will be printed out when you print your return.