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New Member
posted Jun 7, 2019 5:05:50 PM

It’s May 14, but my returns still not accepted. I didn’t get any emails from TurboTax about any troubles. So why it’s still going?

0 7 614
7 Replies
Level 15
Jun 7, 2019 5:05:51 PM

If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted.  What status is shown here?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>

If that showed it was accepted, what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>

If that IRS tool shows that the refund has been sent, report back for more info.  

How long has it been since you filed?

If the IRS tool says it is still "being processed", and if it's been longer than 21 days, we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.

To track a state refund:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund">https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund</a>

Level 15
Jun 7, 2019 5:05:52 PM

Do you mean Approved? That is a later step after Accepted.

New Member
Jun 7, 2019 5:05:53 PM

It says “printed” still.

Level 15
Jun 7, 2019 5:05:54 PM

If the "return status" at the Tax Home says "printed", that means it has not been filed, unless you physically printed, signed, and mailed it.   Did you file by mail?

Did you think you had efiled it?   If so, did this tool say no record found?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>

If it hasn't been filed, we can tell you how to open it back up to get to the FILE section and efile the return, unless you plan to mail it.

New Member
Jun 7, 2019 5:05:55 PM

This tool shows “no results “. Can you please tell me how to efile again?

Level 15
Jun 7, 2019 5:05:56 PM

See VolvoGirl's answer below which has a FAQ that shows you how to open the return back up and go through the efile process again.

Level 15
Jun 7, 2019 5:05:58 PM

Sorry but Printed or Ready to Mail means you have to print out your return and mail it to the IRS yourself. So it has not been filed yet. How to change from Mail to Efile https://ttlc.intuit.com/replies/5561257 Turbo Tax will always say Ready to Mail. They don't know if or when you actually mailed it. And the IRS doesn't tell Turbo Tax when they get a mailed return.