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New Member
posted Jan 16, 2021 6:07:47 AM

Is there a way to make the w2 pdf load if it just keeps spinning with scanning for viruses message?

0 2 478
2 Replies
Intuit Alumni
Jan 18, 2021 6:29:30 PM

Please try clearing your browser's cache and deleting your cookies. Then trying logging out and logging back into TurboTax. If that doesn't work try downloading a new browser. These articles will show you how to do it.   

 

This one shows how to delete your cookies.  

https://ttlc.intuit.com/replies/3301745 

 

This one will help you clear your cache. 

https://ttlc.intuit.com/replies/3302272  

Level 15
Jan 18, 2021 6:52:54 PM

It takes less then a minute to manually enter the W-2 information.      Why are you spending all this time to import something that could have been manually entered 10 times over, in the same time.     Imports are known for errors and must be manually checked against the actual W-2 for accuracy anyway so why waste all the time?