A lot of 1099 B forms are not available yet to import. Please see the TurboTax FAQ's below for more information:
When will I be able to import my 1099?
If you continue to have issues and Betterment says the forms are available, contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.
The forms are available on Betterment's website, but the import to TurboTax is not. They were supposed to be available to import today 2/18, but I'm getting an error stating ""there isn't any tax-related information to import ." TurboTax and Betterment need to get this sorted out. I'm not typing in all of that info.
Same problem. Unable to connect with customer support from either Betterment or TurboTax. Just receiving the same error message, "no info available to import right now," even though it's successfully connecting via the app password. Terrible service.
I keep getting 103 error even through I'm able to login to Betterment with the same email and password. Anyone knows how to fix it?
Just wanted to say that I got it to work, had to go to betterment and get an App password. If you have 2 step authentication on you need to do it
I’ve tried my basic password and an app specific password but neither is working. I keep getting an error message stating that "This import was unsuccessful."
Manual input would be a nightmare given the number of transactions so hopefully they’re still working on the integration.
Just to clarify, did you go into your Betterment settings, then Security, and create an app password?
Yes, I did. I created a specific app password for TurboTax. At first I tried logging in with my normal password and received this error: "Betterment: Unsuccessful sign on request. Please ensure your credentials are correct and try again. If you have two-factor authentication enables, please use an App Password generated on the Settings > Security page in your Betterment account."
So I went and created an app password. Then I get this error when entering it successfully in TurboTax: "This import was unsuccessful. There isn't any tax-related info to import right now. No problem - we'll help you enter the information and continue with your return."
No problem is an understatement. Please help TurboTax! Not the only ones running into this issue. Several on Reddit and other sources also replying about this issue.
I have the same exact issue. To be clear, I'm on the Premier install version, not the web version. I've created an app password for Betterment and I'm getting the error "This import was unsuccessful. There isn't any tax-related info to import right now. No problem - we'll help you enter the information and continue with your return."
I don't want to enter the information manually - that's why I paid for Turbotax. Please help!
Having the same issue. I've tried both my standard password and an app specific password. I keep getting the super helpful error message: "That didn’t work. Try signing in again. (103)"
am having the same issue as well..i keep getting
That didn’t work. Try signing in again. (103)
Using TurboTax Deluxe with app-specific password, get the same error: "no info available to import right now." Called TurboTax customer service, no help. Called, emailed, and tweeted Betterment customer service, no help.
Same issue here - trying to import 1099-B from betterment and getting import unsuccessful. Thinking of doing a chargeback on my credit card for the cost of TurboTax and going with a different option since they can't seem to figure this out.
Having the same issue for me and my wife. I've created an app password but still getting a message that there is no data to import. Betterment support says it's an Intuit issue.
Thank you for reaching out.
We've heard similar reports about this issue from customers using the desktop version of Turbo Tax, and are currently working diligently with Intuit to get this issue solved. For now, according to Intuit, customers should take the following troubleshooting steps before contacting their support:
1. Temporarily disable any firewall, spyware blockers, or virus protection on your computer;
2. Clear the cache and history from your web browser.
3. Restart your computer, then try importing your tax forms again.
We've heard from a few customers that signing into the online version of Turbotax Premier, transferring your Betterment tax forms there, saving the tax return file and opening it in the Desktop version (with all the data added) will work. However, these aren't official troubleshooting steps from TurboTax.
If none of this works, we recommend reaching out to Turbo Tax support directly so they can open a case for you. Please let us know if you have any additional questions!
I've already done a significant portion of my return on the computer. Does anyone know if you do it online and import into the thick client if you're required to start over or if it will import as a TXF file?
Bumping this question to see if anyone has been able to import data through the online version of Turbotax and then transfer the data to an partially complete return on the desktop version without having to start over.
Maybe you should enter them manually. Here are the steps:
In TurboTax online,
Use the same instructions for 1099int or 1099div
Lina,
Maybe TurboTax should make their software work as advertised, or offer me a refund. Here are the steps:
- Fix the integration issue with Betterment
- Test it to see if it works
- Tell everyone here that it's fixed - follow prompts
- If TurboTax can't fix it, or has no intention to, let us know so we can get a refund
Use the same instructions for the online and install version.
Last, I have the install version, not online.
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I already posted: it’s impractical to enter 250-1000 transactions manually. Tired of getting the same bad suggestions from TurboTax.
I have a better idea: TurboTax, fix the import problem!
I thought the same thing, but then I saw there was a summary option. For the sale choose "I'll enter a summary for each sales category". It says you may need to send in your brokerage statement with your return (or separately if you efile) but after I went through the steps Turbotax said it wasn't necessary. Hope this is an option for you.
Adding another data point, I also get an import unsuccessful error when attempting to import from Betterment using a Betterment app password. I'm using a downloaded version of TurboTax Premier 2019 for mac with the latest updates as of March 7, 2019.
The BIGGEST reason for purchasing TurboTax Premier 2019 is the ability to import from popular investment firms. As a customer, I don't care if it's a TurboTax or Betterment issue and I should not have to chase the issue down with Betterment myself. If TurboTax claims that it can import from Betterment, it is Intuit's responsibility to chase down Betterment and get the issue resolved regardless of who's at fault. Get your product manager & engineers to hop on the phone with your Betterment counterparts and hash it out. It's just importing software logic, not rocket science.
As an active investor, be aware that your category Box A sales without adjustments do not require Form 8949, so there is no reason to import or key in those transactions.
instead use the "enter a summary" option to put your numbers on Schedule D Line 1a.
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IRS requires details to be listed on Form 8949,
or on your own forms (e.g. consolidated 1099-B) which have the same information and in the same manner as Form 8949.
Either way, if you choose to summarize, you have to mail the transaction details to the IRS within three business days of IRS accepting your tax return.
Exception: if you summarize Category A or Category D, Form 8949 is not needed for transactions without adjustments. No mailing is necessary.
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If you have wash sales, it gets more complicated since those adjusted transactions have to be itemized on Form 8949 and the summary totals adjusted accordingly.
enter the wash sales on Form 8949, then use the subtotal results on the bottom of that form to know how much to subtract. Be sure to NOT check the adjustments box in the summary window.
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Alternatively, if entry of Wash Sales is too tedious,
summarize and check the box for adjustments and enter the disallowed amount.
The summary will go on Schedule D 1b.
You will be making the mail-in election.
Yes! It won't connect to import, and when I test the link it suggests, it opens to a blank page.
If you are unable to import your brokerage data, you can always enter it in manually.
Here's how you enter your 1099-B in TurboTax:
Here's how to enter your 1099-DIV: