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Level 1
posted Feb 15, 2024 6:14:49 PM

Is anyone else having issues creating a password for a file? I enter a password, but it is not accepted.

I enter the number of characters required for the password.

0 5 1197
5 Replies
Expert Alumni
Feb 17, 2024 11:48:25 AM

We'd love to help you complete your tax return, but need more information. Can you please clarify your question? Where are you trying to create a password?

Level 1
Feb 18, 2024 5:54:10 PM

I'm using the TurboTax 2023 software, Deluxe, for Mac.  I want to add a password to save my return on my computer.  When I'm in the file, I select "File" then "Encrypt."  I add the password.  Each time I go to "Add Password," I get a message noting the password needs to be 6-16 characters in length, which it is.  It will not accept the password.  I hope this clarifies the problem.  Any assistance would be appreciated.

Expert Alumni
Feb 21, 2024 7:46:06 AM
New Member
Jan 27, 2025 9:18:30 AM

I am having same issue

Expert Alumni
Jan 31, 2025 1:14:38 PM

On the pop-up screen where you enter your Password, try also changing your Question below it.  This has resolved the issue for some users. 

 

@gugell62