Is anyone else continually receiving the message that "we hit a slight snag" and can't file your return?

Please try the below steps to proceed with your filing:

• Log completely out of Turbo Tax. 
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies. 
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.  
  • You can also try a different browser as well, or "incognito mode".  

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

I've cleared all of my browsing history and have tried this one two different browsers and am still receiving this message every time I go to Federal, State, Review, File, etc.  I'm not sure what else to try. Please let me know if anyone else is experiencing these same issues and how to resolve. Thank you!

If you have already cleared cache, deleted cookies, tried different browsers and your issue persists, you may contact our support team via phone for one-on-one troubleshooting assistance.