we had id theft during that time and IRS assigned special 6 digit #s for us (5 digit spaces on returns) they claim they never received a return from us, but have the money. ?
You are posting from online Self-Employed, so somehow instead of using the CD you installed, you are logging in to an online account by mistake. When you use desktop software, you do not log in--you just open up the program from your own computer. If you do that correctly, you will be able to prepare and file your 2016 return. A 2016 return must be printed, signed and mailed. It cannot be e-filed.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
If you need more help contact customer support on Monday:
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.
Each tax year is a separate TurboTax program so if you purchased the software on a CD for tax year 2018, that software cannot be used to complete a 2016 tax return. Software purchased from TurboTax for prior tax years is only available as a download.
To complete a 2016 tax return you will need to purchase, download and install on a personal computer one of the 2016 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/2016/
The TurboTax software can only be installed on a Windows or Apple based personal computer, not on a mobile device.
If you used the TurboTax online editions to complete the 2016 tax return -
To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
A 2016 tax return can only be printed and mailed, it cannot be e-filed.
Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.
What won't load? The CD program or you can't open your 2016 return in it? If you finished 2016 in the Online version you should be able to just print it out now and mail it.
Don't think you can buy the 2016 CD now, they only sell the downloads for prior years. So did you buy 2016 or the 2018 CD?
Did you buy 2016 here?
https://turbotax.intuit.com/personal-taxes/past-years-products/
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
How to download your software purchase
....ANNND, if you are preparing 2016 using the desktop version...
The 6-digit IP-PIN (Identity Protection PIN) is entered in a special spot during the interview.....in the section << Federal Taxes...<<<Other Tax Situations tab, you'll find it as one of the entries there (If using H&B version, it might be Personal Taxes...Other Tax Situations tab, someone else with that software version may comment on that).
But no matter which software you are using, if you miss it, and since you have to print and mail-file it in yourself anyhow, you can just write it in at the bottom of page 2 of the form 1040 (just to the right side of the Spouse's Occupation box)