In TurboTax Deluxe online, I got to the Deductions section, and no matter which button I choose, I get a spinning wheel with blank background (except surrounding frames).

194

Intuit Alumni

Jan 28, 2020 9:38:54 AM

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, please see these troubleshooting for blank screen tips:

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or-missing-images/00/25724

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In TurboTax Deluxe online, I got to the Deductions section, and no matter which button I choose, I get a spinning wheel with blank background (except surrounding frames).