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New Member
posted Jun 5, 2019 10:34:50 PM

Illinois e-file ineligibility Return has a W-2 SSN that does not match the taxpayer's or spouse's SSN/ITIN on the return

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1 Best answer
New Member
Jun 5, 2019 10:34:51 PM

You may want to confirm each individual detail of your W-2 is accurate, complete and matches the form you received perfectly. Here's how: 

  1. Sign in (go here if you can't)
  2. Once you're on your Tax Timeline, select Continue working on/Take me to my return
  3. Click Federal Taxes across the top, then Wages & Income just under the topic name.
  4. Your income summary is displayed (you may have to scroll down and choose to skip to see all income for a full list)
  5. Select Start/Edit/Add to the right of Job (W-2) 
  6. You can now +Add another W-2, Edit, and Delete(trash). Select Edit.
  7. Confirm every detail of your W-2 is accurate and complete, including your employer's name, address and Federal ID/EIN. Once confirmed, you can attempt to e-file once more (or if you encounter this message because of a state, start over the state return using these steps).
  8. If you still encounter this message, delete the W-2, then add it back the form's details manually. 
If completing this process still doesn't resolve the issue, please reply to this post through a comment.

24 Replies
New Member
Jun 5, 2019 10:34:51 PM

You may want to confirm each individual detail of your W-2 is accurate, complete and matches the form you received perfectly. Here's how: 

  1. Sign in (go here if you can't)
  2. Once you're on your Tax Timeline, select Continue working on/Take me to my return
  3. Click Federal Taxes across the top, then Wages & Income just under the topic name.
  4. Your income summary is displayed (you may have to scroll down and choose to skip to see all income for a full list)
  5. Select Start/Edit/Add to the right of Job (W-2) 
  6. You can now +Add another W-2, Edit, and Delete(trash). Select Edit.
  7. Confirm every detail of your W-2 is accurate and complete, including your employer's name, address and Federal ID/EIN. Once confirmed, you can attempt to e-file once more (or if you encounter this message because of a state, start over the state return using these steps).
  8. If you still encounter this message, delete the W-2, then add it back the form's details manually. 
If completing this process still doesn't resolve the issue, please reply to this post through a comment.

New Member
Jun 5, 2019 10:34:54 PM

You may want to confirm each individual detail of your W-2 is accurate, complete and matches the form you received perfectly. Here's how: 

  1. Sign in (go here if you can't)
  2. Once you're on your Tax Timeline, select Continue working on/Take me to my return
  3. Click Federal Taxes across the top, then Wages & Income just under the topic name.
  4. Your income summary is displayed (you may have to scroll down and choose to skip to see all income for a full list)
  5. Select Start/Edit/Add to the right of Job (W-2) 
  6. You can now +Add another W-2, Edit, and Delete(trash). Select Edit. (click below image for reference)
  7. Confirm every detail of your W-2 is accurate and complete, including your employer's name, address and Federal ID/EIN. Once confirmed, you can attempt to e-file once more (or if you encounter this message because of a state, start over the state return using these steps).
  8. If you still encounter this message, delete the W-2, then add it back the form's details manually. 
If completing this process still doesn't resolve the issue, please reply to this post through a comment.

Level 2
Jan 19, 2021 7:41:58 AM

I'm seeing this issue in 2020, and it was never an issue for me before.  I was just going through doing my taxes, and I've already deleted, and redone the state portion 3 times, and it keeps coming back with "Return has a W-2 SSN that does not match the taxpayer's or spouse's SSN/ITIN on the return."  I've never run into this before.  I file single.  I'm not married.  My SSN is correct on the federal return, and it was imported onto the state return.  Please help.  I don't want to print and mail my state return.  I've never had to before.  Something is wrong on TurboTax's side.

Level 15
Jan 19, 2021 12:21:37 PM

does your SSN you entered for the w-2 match your SSN on the 1040?  

Level 2
Jan 19, 2021 12:24:58 PM

Yeah I found the issue. For some reason when it auto-pulled the SSN from my w2 on import, it filled in the box with just a partial SSN.  May be something for others to keep an eye on if their w2 gets imported and the fields populated automatically.

Level 15
Jan 19, 2021 12:44:29 PM

that would imply that your employer did not format the w-2 for import in the manner specified by TT.   

New Member
Jan 19, 2021 5:30:10 PM

Did you delete the form and manually imput the SSS#? I am currently having the same issue 

Level 2
Jan 20, 2021 9:50:57 AM

I was able to go to the actual form, somehow, and I saw that only like 3 digits of my SSN were in there.  So in the little input box (that looks just like the paper form, but with boxes you can type in) I updated it to the full SSN, and everything was good after that.  I honestly have no idea how I got to that form view, unfortunately.  

Level 15
Jan 20, 2021 9:58:58 AM

that is weird because on the Illinois return, your SSN is picked up from the SSN you entered in your personal info. 

Level 2
Jan 20, 2021 10:05:01 AM

Then that would tell me there's an issue on the TurboTax side that is incorrectly pulling SSN info into the form.  I saw this was an issue that TurboTax had on their end a couple years ago, when doing this search, and TurboTax eventually fixed it.  Looks like it's happening again.  I did my return 3 times, deleting EVERYTHING, and entering it all back in, verifying my SSN was correct each and every time in the personal info, and each time, the same error happened upon "Review".  Once I was able to somehow get to that "paper form view", was I able to see that the SSN was only partially being populated, and I updated it to the full number in there, and then the review process was fine, and I was able to digitally submit both federal and state returns.  

 

As an IT systems administrator, this 100% comes off as an issue with the form pulling the SSN into the form incorrectly.

Level 2
Jan 20, 2021 10:06:36 AM

Obviously it's not my employer doing something improperly, as this person, who is not employed by my company, is also reporting the issue.

Level 1
Jan 21, 2021 8:49:29 AM

I am having the same exact problem and have also double and triple checked everything. 

Level 2
Jan 21, 2021 9:28:01 AM

You have to find the social security number field on the actual form for your federal return and update it to your correct SSN.  Then the state will pull properly from the federal return.  It looks like TurboTax forms aren't pulling the SSN properly into the form.  Mine was only like 3 or 4 digits when I found the problem.  Once you update that on the federal form you'll be fine.  TurboTax probably needs to fix this on their end.  Any way to @turbotax ?

New Member
Jan 24, 2021 11:01:51 AM

Did not fix. Still getting message on state file and can not correct.

Level 2
Jan 25, 2021 5:33:33 PM

having same issue ssn is all correct..anyone find any solutions?

Level 2
Jan 25, 2021 9:06:59 PM

You have to find the issue on the federal form and correct it.  I had to do it in the actual form, not in the Personal Info section.   You have to find your way to the SSN field on the actual form and correct it.  Then delete and redo your state.  That should clear it up. 

Level 1
Jan 29, 2021 8:45:34 AM

I was able to get mine filed! 

 

I got an email that federal was able to be sent now, so I went in to submit JUST federal in hopes there would be a solution for state down the road. When I went to actually transmit federal, it popped up with an error with my social and said the error wasn't detected previously. I corrected it on there and submitted federal only. I then went in and tried to file IL and it worked! 

Level 1
Jan 29, 2021 11:41:11 AM

My W-2 uploaded xxxx's in front of my social security number, which has caused this issue.

Go to Forms on the upper right area of your screen. Find the file path leading to your W-2 and click to open it. Change the xxxx's to your social security number. It fixed my issue right up. Hope this helps everyone!!

New Member
Jan 29, 2021 2:23:25 PM

@alyssiastaadt: How did you get to the paper form version to correct this issue? I don't see the Forms area on the upper right area - is this only with a desktop version? I'm using the basic free online version. 

 

So glad to hear that resolved your issue though! Hopeful it can resolve mine as well. 

 

 

Level 2
Jan 29, 2021 8:29:36 PM

Problem solved. 1. Go to “Forms” icon in your right upper corner. 2. Find your “W-2 Form” inside Form 1040 in “Forms in My Return” scroll window on your left. 3. Check if in your SSN, line “a” you have your full SSN. You may see something like XXXXX1234. Delete it and type your SSN again. Save the changes: File-Save. You should be OK. The problem is most like from the TurboTax Software. Good Luck.

New Member
Jan 30, 2021 11:02:59 AM

Thank you for the info.

Worked great.

New Member
Jan 31, 2021 4:43:23 PM

I am receiving this message:  "Return has a W-2 SSN that does not match the taxpayer's or spouse's SSN/ITIN on the return".  I looked on-line for information regarding this error code and it appears that this is an issue with the Turbo Tax software.  From what I have seen, people say you have to fix it on your federal form.  Is this data hidden somewhere because everywhere I looked the information is correct.  Please provide with instructions as to where I can find the area I need to review to make sure my SSN is correct.  

 

If this is a known problem why is this information on-line so you know how to fix it?

New Member
Jan 31, 2021 4:47:37 PM

Is there a way to see the form before you file your taxes because I did not think you can see that information until you file your taxes and if you are filing your federal and state together how do you go back and delete the state if you already filed them?

Expert Alumni
Feb 1, 2021 1:29:51 PM

 

Yes you can view the entered information for the W-2 If it is before you have filed.  Here are instructions.

You can  view your W-2s in the Wages & Income section of TurboTaxTurboTax will simply ask you: “Do you have another W-2 to enter?” Click "Edit", and you're on your way to reviewing your W-2.