I literally have no idea how it happened, but I just found out that I "bought" TurboTax after attempting to restart my tax filing. I need it to be restarted because my returns keep being rejected due to some "ClaimAsDependent" error was found and TT wouldn't take me to it.
No, if you already completed and paid for your tax return, you have to fix it and resubmit it, not clear and start over.
Here's how to do that:
What you you buy? Did you pay for the Online version OR buy the Desktop CD/Download program? If you got charged back in November that was for the Desktop program Advantage auto renew plan.
If you return is getting rejected either someone already claimed you as a dependent OR one of your dependents filed a return claiming themselves. You probably have to mail your return even if the other person amends their return. And double check all the ssn listed on your return.
If you are still having issues, please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service