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New Member
posted Aug 3, 2024 11:16:59 AM

If I chose the free filing option but they are now trying to charge me…why ?

Why am I being charged after choosing the free filing method ?

0 2 6943
2 Replies
Level 15
Aug 3, 2024 11:29:20 AM

To go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

If you started your tax return in TurboTax Free Edition (Form 1040 with limited credits; roughly 37% of taxpayers qualify), you won't need to clear and start over. You can select Switch to Free Edition instead.

In the Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

Or try the IRS Free File program
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Level 15
Aug 3, 2024 7:57:59 PM

The tag below your question says that you are using TurboTax Live Deluxe, not Free Edition. Live Deluxe is not free. If you originally chose Free Edition, you must have accepted an upgrade somewhere along the line. You might have been prompted to upgrade if you entered something that is not supported in Free Edition.