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New Member
posted Sep 8, 2022 12:55:25 PM

I would like to cancel my account. How do I do that?

Can I cancel my account?

0 4 622
4 Replies
Level 15
Sep 8, 2022 1:09:22 PM

TurboTax online accounts cannot be deleted.

If you have not filed a tax return you can clear the tax return and then just abandon the account.

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2021 online tax return. Click on Clear & Start Over.

Level 15
Sep 8, 2022 3:59:40 PM

If you want to cancel the Advantage subscription see the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

 

New Member
Sep 9, 2022 9:07:57 AM

I would like to cancel my subscription and not have TurboTax software sent or billed.

Clarence Barnes 

Level 15
Sep 9, 2022 9:10:06 AM


@Clancyb423 wrote:

I would like to cancel my subscription and not have TurboTax software sent or billed.

Clarence Barnes 


See this TurboTax support FAQ for how to cancel your TurboTax Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=l7uoc8i7