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New Member
posted Mar 19, 2025 3:17:06 PM

I was working on my taxes and was 90% done and I just opened up turbotax and it's making me start over. Is there a way to recover?

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1 Replies
Level 15
Mar 19, 2025 3:18:34 PM

Are you using the Online version?   You may be in the wrong account.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript