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Returning Member
posted Mar 22, 2020 2:37:36 PM

I want to switch from free edition to free file, but when I log in to the free file website, it puts me back into the free edition and there is no option to switch?

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2 Replies
Level 15
Mar 22, 2020 2:44:22 PM

If you switch to Free File you must create a new account and new user ID.

Level 15
Mar 22, 2020 2:45:44 PM

You have to sign out of the Free online edition before you can access the Free File program website - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/01/26264