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New Member
posted Jan 29, 2024 12:25:09 PM

I want to print and file our Federal return. But it appears I have to pay another $39 just to do that. What did I buy the software? . . . to continue to pay more?

No.  This feature does not effectively answer any of the questions I've asked.

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3 Replies
Level 15
Jan 29, 2024 12:28:48 PM

Your post shows you are using the TurboTax Deluxe online edition.  That edition is $39.  If you also included a state tax return that is an additional charge of $39 when using the Deluxe edition.

If you do not want to pay for the state return - See this TurboTax support FAQ for deleting a state tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/delete-state-return-turbotax-online/L8v9awRbh_US_en_US?uid=lrzdtxym

Level 15
Jan 29, 2024 12:29:17 PM

You are posting your question from online Deluxe, which costs $39 to use, whether you e-file the return or file it by mail.   

 

Did you purchase the CD/download and then use the online software by mistake?

 

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Level 15
Jan 29, 2024 12:32:05 PM

Did you buy the Desktop CD/Download program?  You are posting from the Online version.  They are completely separate.  In the Online version you have to pay the online fees to print or efile.

 

How to review your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

 

If you already bought the Desktop program we can help you move your Online return to your computer without paying for Online and switch to the Desktop program.