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New Member
posted Mar 5, 2023 6:40:51 PM

I want to down load my Fidelity investments to Turbotax, but it want to sign-in Turbotax account first. it is not required for Etrade investments down load. Why?

When I tried to down load my Fidelity investments into Turbotax,  this Turbotax asks me the sign-in Turbotax account first.  But when I down load Etrade Investments, Turbotax did not ask me to sign-in Turbotax account first, and directly link to Etrade and sign in my Etrade ID and password.  However, when I sign-in my Turbotax account, I still can not go into Fidelity account to down load my investments.  

Please help!

Thanks,

Fred

0 2 629
2 Replies
New Member
Mar 5, 2023 6:43:56 PM

Contact TurboTax Support. 

Intuit Alumni
Mar 6, 2023 10:19:25 AM

@Fred95 

 

There are a couple of things you can try. Can you try the steps provided below to see if that resolves your issue:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try using a different web browser. Some of these steps have worked for other individuals.

 

You can also check here to see if any of these resolutions work for you.