Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
This does not work any better. I mean the options leads you to a chance of possibly being connected, but eventually the automated systems tells you there's a high volume of calls and to call on a different day. Chances are that you will not reach them.
I agree this is one way that works. Although we had to press 4 at the very end for all other inquiries and then it starts ringing for an agent.
Doesn't work anymore. Now when I do this, I get a message saying "Sorry, due to technical difficulties we cannot answer your call" and they hang up. I guess people have tried that too many times lol
Have you tried calling the IRS Taxpayer Assistance Center for help?
Use this link Taxpayer Assistance Center Office Locator it find the phone number and address of the IRS Assistance Center closest to your location.
I did, several of them. Left voicemails; have yet to hear from them.
It is a disaster right now. Local offices closed, not even available through phone. IRS phone lines hang up on you due to call volume (tried at several times, 7am first thing, between 8-9am, 10am etc) and when you try to skip ahead through this method they still hang up on you. Tax Advocates not returning voicemails either...
I received a 5071C notice from the irs i filed with turbo tax and now the irs says my information is not correct. I cant contact them either online or by telephone because all offices are shut down. The information that I gave them on the verify id webpage is current and correct and has been the same for over 20 years. It has never changed. Whats the problem? Did turbo tax do something wrong?
I've tried calling a tax assistant. I left a message. They called me back without making an appointment and they called using a private blocked number. They were to notify me first. The lady who left a message was rude plus told me that they didn't handle that type of service. Telling me they could only help me after I verified who I was with the IRS. Even though the IRS said to notify them if you couldn't get a hold of them that they could help. I tried all options. Online I get locked out every time. On the phone they go through command prompts and hang up and the TAS tells me they don't handle it. Doesn't give you much of an option to be able to respond in 30 days.
Ive tried my local IRS tax advocate and when they called back they called back with a private number and just left me a voice mail and she was rude as i said before. She said until I identify myself to IRS first she cannot help me after i do that then they can help. She said I identified myself to her but she was the wrong person for me to be identifying myself with. Told me I would have to wait til IRS came back in when I called them back leaving a message. in that message I asked her what to do because they gave me only 30 days to respond to their request and if not I lose my refund and stimulus. By the time I got the notice letter I had lost 2 weeks. My time is up in 8 days. This isnt fair. Now im having a problem with the stimulus because they say I am getting it but they put in an unknown bank account. They are blaming all the e-file and the paid preparers because they are now saying that our refunds and stimulus is going into their accounts and they are sending us paper checks. Its one mess after another. I change the e-file system I used this year due to Turbotax not having the form for free..I thought that was the problem but its not. Its everyone.
This is the exact problem I'm experiencing..I can't get through either way...I need help and answers
Calling the local office doesn't work neither. I tried and they already have an automatic message and hang up at the end of the message. Turbo tax you have to do something. Our tax return are being delayed because we can't reach out to the IRS. and there's no email address to send request to. It's very inconvenient.
I've used every number and the IRS web portal. I even tried acting like I need to May a payment. That's when I get a live agent. But then they tell me there is nothing they can do because it's not their department. I've seen others do as I did to change address. They seem to be able to do that. But then she gave me the help desk number. They just hang up after recording to. She tried telling me if I didn't have what they needed to register and it keeps locking me out even though I know my information, to keep clicking on the link til it opens up and if it doesn't, it will act as if you don't know or have the information, it will let you in. Well she was wrong. I need someone live a.s.a.p to respond to a 5071c letter. My times almost up due to closing and IRS portal having many flaws. Even to the Get My Payment. Another thing I have to get corrected because IRS put into an unknown account. Not sure if that account belongs to someone. I don't have a bank and if I cannot respond to letter, I lose the refund. If they knew they were shutting down offices the same day they sent out letters, they knew people couldn't respond. Should have on letters that we could respond when they open back up. In the letter it states if you do not reply in time requested we cannot process a refund. I have also called TAS as the letter has said if I haven't been able to contact IRS. They call me back. They don't set up appointments like they say in letter and when they call the do it from a private number, leave a message that's it. They say my letter isn't in their job description. They said I verified my ID with them when ii called and my phone number but they are not the ones I had to identify myself to. I needed to do that with IRS first before they could help me. It's a wild goose chase.
See https://www.irs.gov/identity-theft-fraud-scams/identity-verification for current IRS procedures for 5071C letters.
I've tried that rainman12. It will not let me log into my IRS account on the web portal and without signing in you cannot do the id verify. Keeps trying to get me to re register. I don't have the loans, mortgage or credit card to verify my identity when you register. I keep getting locked out and keep getting a different reason as to why I can't log in. Either info doesn't match their records, don't have an account or it tells me I'm unauthorized to sign in. I know my information and password. And why at times I do not understand, when I check stimulus or refund status it acts as if I'm signed in and will sign me out after I have checked status. So if I'm not logged in and it locks me out and won't let me sign in, then how are they signing me out for security purposes. Just so screwed up and people don't seem to get what I'm am saying. If I cannot sign in I can't sign in. If I'm locked out I'm locked out. If I cannot get into touch with them and I have complied to every help topic they put on the subject and it doesn't work then I have and it's still not working. I'm not the only one. People keep giving us links we have already tried and numbers we have already called. Including tax advocates or local IRS tax offices.
For now, all you apparently can do is complete and mail Form 14039. https://www.irs.gov/pub/irs-pdf/f14039.pdf
When IRS starts handling paper again, they'll most likely be in touch.
This is for a victim of identity theft. I'm not a victim. I think IRS is doing this because it's my husbands last income tax where he passed away in 2019 and I had to file for this purpose. I did it as they said to file. File married jointly with deceased by his name. I think the reason behind it is due to the address change I put on tax papers when I e-filed plus I didn't want direct deposited because I don't have a bank account. The information on my e-file is different then the past taxes we filed and I changed who I e-filed with this year because the free e-file here didn't have the form needed for free.
The letter was addressed to my husband and I bothe with deceased by his name. So that is another problem with this form. Who's identity do they think has been stolen?
tghis problem seems worse with the covid 19 stuff and now there is nobody answering no open offices and yet there are deadlines to be met for taxes and stimulus this is insane how and where do i get any help at asll
having pretty much the same problem and cant get any help wth,
I submitted mine back in February, almost as soon as you could file. Its now June, I have not gotten any help from Turbotax or the IRS. I feel so helpless. They are just holding my cash hostage.
@RDOU1848 wrote:
I submitted mine back in February, almost as soon as you could file. Its now June, I have not gotten any help from Turbotax or the IRS. I feel so helpless. They are just holding my cash hostage.
Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "
Transmit my returns now
".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate
It was accepted, everything checked out. All I get is "still processing" on the where's my return. When I call that number, they "transfer" my call to the department, which really means they direct you to an automated system and hang up on you.
At this point they are just holding money hostage.
Wow this is the same issue I’m having! Did you get it resolved? I’ve been trying to call for weeks now.
Same Issue for me, filed and accepted by IRS on Feb 28th, got my state refund in about 2 weeks. I can't get any status on the "Where is my Federal refund page, it says I'm the info I entered is not correct" although it always worked fine every year before. Can't call anyone, now I get that the call volume is high for the subject I am calling for and to try back later. If there is an issue I want to know so I can fix it. So pissed that they didn't keep working, I had to keep working through all of the bs, the IRS works for me....a taxpayer!