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New Member
posted Jan 31, 2023 11:41:19 AM

I use the free version just to do my taxes I didn’t efile or anything yet but it’s tellin me I can’t start over any suggestions ?

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3 Replies
Level 15
Jan 31, 2023 11:51:28 AM

Apparently, you have "registered" the free version. Once that's done, starting over is not an option. If you haven't actually e-filed yet, you can go through it and make changes, add information, remove information. But the "clear and start over" option is not available unfortunately.

 

Intuit Alumni
Jan 31, 2023 11:54:23 AM

Please see the information in this TurboTax FAQ here for assistance with how to clear and start your tax return over. 

Level 15
Jan 31, 2023 12:07:56 PM

Why do you want to start over?  If it doesn't let you clear and you haven't paid or filed you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts.

 

How to start another return in the Online version
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596