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Level 3
posted Apr 5, 2020 2:56:35 PM

I upgraded to MAX benefits. I am supposed to get access to an expert. I want a reviewal of my federal return. How do I get an agent to review this?

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4 Replies
Level 15
Apr 5, 2020 2:59:49 PM

Max benefits - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-max/01/26700

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Level 3
Apr 8, 2020 2:33:16 PM

hmmm ok, maybe i misunderstood the MAX benefits overall.   Looks like I get "priority care" for advice, though it doesn't say how i access this priority care.  But the 'advice' would seem to be just centered around a general question, not that I can actually have someone review my returns...

 

correct?

Level 3
Apr 19, 2020 3:45:22 PM

would you mind assisting on my follow up question?:

 

hmmm ok, maybe i misunderstood the MAX benefits overall.   Looks like I get "priority care" for advice, though it doesn't say how i access this priority care.  But the 'advice' would seem to be just centered around a general question, not that I can actually have someone review my returns...

 

correct?

New Member
May 28, 2021 3:51:52 PM

She called, but I didn't answer in time.  How do I restart the process?