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New Member
posted Jun 4, 2019 8:10:32 PM

I tried to file for the free filing, it says I don't qualify,all my information is there and it won't let me file. How do I file and not have to start all over again?

I need the deluxe edition without having to clear and start all over again,is that possible?

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1 Best answer
Level 15
Jun 4, 2019 8:10:33 PM

Sorry--no.  If you could not use Free File you need to start over in a paid version, and the data cannot transfer in to it.  use a different account and user ID.

1 Replies
Level 15
Jun 4, 2019 8:10:33 PM

Sorry--no.  If you could not use Free File you need to start over in a paid version, and the data cannot transfer in to it.  use a different account and user ID.