I tried paying with the crebit/debit option. The transaction was rejected. But i was charged a fee ($178) and asked to try again - rejected again and $178 more. What?????

I want to know how to get my money back. How can I be charged two huge fees - the second one was prompted by the turbotax website - even though I did not even send the transfer through???

502

Intuit Alumni

Apr 18, 2022 5:55:23 PM

There is a charge for using the software to prepare your return, not to transmit it. If your return was rejected, you can fix the error and resubmit your return.

How do I fix a rejected return?
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-fix-a-rejected-return/00/1094694

Returning Member

Apr 18, 2022 6:05:54 PM

That's not related to my problem.

I paid for turbo tax and filed my taxes - I am not complaining about that charge at all.

Intuit Alumni

Apr 18, 2022 9:09:39 PM

Which charge are you referring to?

You can follow the instructions here to contact us by phone for further assistance.

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I tried paying with the crebit/debit option. The transaction was rejected. But i was charged a fee ($178) and asked to try again - rejected again and $178 more. What?????