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New Member
posted Apr 20, 2021 1:55:06 PM

I signed up for Turbo Tax Deluxe only and my order payment says I am paying for MAX Defend and Restore also. Why????

Why am I being billed for MAX Defend and Restore?

0 3 585
3 Replies
Level 15
Apr 20, 2021 3:56:56 PM

Apparently you clicked the box to purchase that when it was offered.

New Member
May 19, 2021 8:44:41 AM

I just had the same experience. I am very upset and don't trust Turbo Tax anymore.  I signed up for the Deluxe and was billed for Max.  I submitted my card to pay the state taxes and instead, Turbo tax took their fee first without letting me know how much their fee would be.  My bill should've been $120 and they charged $250.42.

Level 15
May 19, 2021 8:46:31 AM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”