I recieved an email from turbo tax stating my e file was cancelled. But when I pull up my file on turbo it has been accepted. Which one is it

Expert Alumni

Jan 31, 2020 11:59:50 AM

If it shows Accepted when you sign in, your tax return has been filed and is with the IRS. TurboTax does not send emails about cancellations.

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Returning Member

Feb 23, 2021 1:29:39 PM

used Turbo Tax and now instead of my refund...they tried to take it out of bank,,,IRS thinks they r owed money....

i need a refund,,,,TurboTax

can we look at TurboTax ...i have a refund...

please help??

thx

Intuit Alumni

Feb 23, 2021 1:35:39 PM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

@Mychair99

Returning Member

Feb 23, 2021 1:52:22 PM

im at turbotax online,,,and they say i will get $$ from IRS,,,bit IRS thinks i own them,,,

'please,,,help me..

thanks

Intuit Alumni

Feb 23, 2021 2:19:15 PM

@Mychair99

Unfortunately, we can't assist you with this issue. You will have to contact the IRS. How do I contact the Internal Revenue Service (IRS)? How to contact the IRS

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I recieved an email from turbo tax stating my e file was cancelled. But when I pull up my file on turbo it has been accepted. Which one is it