Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Sep 9, 2023 6:11:33 AM

I recently had a random charge of $198 from TurboTax come out of my bank account, but havent used it to have this happen, Any idea on why this happened, or if its a scam?

0 1 736
1 Best answer
Level 15
Sep 9, 2023 6:35:05 AM

You will need to contact TurboTax support for any type of account problem.  Use the key words Billing Issue when contacting support.

 

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

1 Replies
Level 15
Sep 9, 2023 6:35:05 AM

You will need to contact TurboTax support for any type of account problem.  Use the key words Billing Issue when contacting support.

 

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax